Coaching appointments are generally available between 3-7 PM Pacific Time Monday-Thursday. Other days or times may be available on request. Sessions are conducted via video conference with screen sharing. In-person appointments in the San Francisco Bay area are also available.

Scheduling is done via a self-service, web-based system.

All sessions must be completed within four months from purchase. Once booked, you may reschedule up to 2 business days before the appointment without penalty. Rescheduling or canceling with less than 2 days notice will be charged in full.  No refund for unused sessions.

If you are not happy after your first session, let us know right away and we will do everything we can to make it right. If you want to cancel, you may request a refund of the pro-rated value of your unused sessions within five (5) business days of your first session. To calculate the refund, we keep the non-discounted value of the initial session and refund any remainder. No refunds are available on “flash sale” specials, as these are limited time, limited availability offers.